Returns & Refunds POLICY

At Apex Rex 3D, I specialize in creating custom, handcrafted dinosaur and animal bust designs. Due to the bespoke nature of my work and the extensive personalization involved, our policies regarding returns and refunds are as follows:

Custom Projects

All Sales Are Final – No Refunds

Apex Rex 3D operates on a strict no refunds policy for all purchases. This policy is in place because every piece I create is a unique, custom work of art produced specifically for the customer.

I take great care in packaging and shipping all items. However, if your product arrives damaged due to a fault in my packaging process, Apex Rex 3D will take responsibility for replacing the item.

Conditions for Damaged Product Replacement:

  • Evidence of Damage: You must contact Apex Rex 3D within 48 hours of delivery and provide photographic evidence of the damage to the product and the packaging.

  • Return Requirement: The damaged product must be shipped back to Apex Rex 3D to qualify for a replacement.

  • Replacement Process: Apex Rex 3D will cover the return shipping costs for the damaged item. Once I receive the returned item and confirm the damage, I will recreate the piece according to the approved designs and ship it back to you.

Apex Rex 3D will not replace or refund products damaged due to misuse or mishandling by the customer, or damage caused by the shipping carrier.*

*Refunds will be provided to the customer if damage was caused by the shipping carrier after the process of investigation is complete and Apex Rex 3D has been reimbursed.

Non-Custom Products

For non-custom products purchased from the Apex Rex 3D shop, you may return the item within 14 days of delivery for a full refund, provided the item is unused and in its original condition.

Contact

If you have any questions regarding Apex Rex 3D policies or if you need to report a damaged product, please contact me at ApexRex3D@gmail.com.

Project Approval Process

-For custom projects only-

I ensure customer satisfaction throughout the creation process through a multi-stage approval system.

3-Stage Approval Process for 3D Print Projects

To guarantee your satisfaction with the final product, your custom project will proceed through three distinct approval stages. Your confirmation at each stage signifies your acceptance of the work completed up to that point.

  1. Sculpting Approval (Pre-Printing): Before any printing begins, you will receive digital renders or images of the finalized 3D sculpt. Your approval at this stage confirms that the design, pose and overall sculpt meet your expectations. Once approved, the sculpt cannot be altered, and the project moves to the printing phase.

  2. Printing Approval (Pre-Painting): After the 3D printing is complete, we will provide images of the raw print. Your approval at this stage confirms the physical dimensions, structural integrity and detail of the printed piece. Once approved, no changes can be made to the print, and the project moves to the painting phase.

  3. Painting Approval (Final Project): Upon completion of hand painting and airbrushing, you will receive high-quality images of the finished piece. Your final approval confirms your acceptance of the paint application, coloration and overall appearance of the completed bust. Dependent on the project, you may receive images for approval at various stages of the painting process.

Once the final project is approved for shipment, no changes, cancellations or refunds will be issued.

For other projects that are not 3D prints, a similar approval process will take place, tailored to the project type and duration.